Get what you want: Create a business case to purchase the tools you need to improve your technical communications
How Pressco Technology Inc. transitioned from linear to modular documentation, improved re-use throughout the company, and decreased translation costs.
Our tech pubs consisted of individual “books.” Each book was a separate file maintained individually. Our training docs were created by different people in a different department. In most cases, the training docs had information that was re-written (similar information in user manuals, but not re-used) and each training presentation was maintained individually.
Sound familiar? Attend Tricia’s presentation to learn how she created a business case to purchase a content management/ authoring software package (Author-it) to maximize re-use of technical publications. She also expanded use of Author-it to different departments, including Finance, Quality Control, Sales, and Engineering, thus maximizing its benefit to the company.
Even if you’re in a department of one like Tricia, you can create a solid business case to purchase the tools you need for quality technical communication.